That’s why this month we’ve launched live chat for all our customers. Sometimes issues need an instant ‘real time’ response. Our live chat allows that, it works similar to an instant messaging tool – you just click the button on the support website and you can start talking to one of our knowledgeable reps.

You can automatically take screenshots of your screen which saves time explaining what the issue is, the chat feature means issues can be solved without an interruptive phone call.

We’ve had great feedback so far. Click on the help button on our support pages to try it out.

Per diems can, if required, be calculated in local currencies and reimbursed in the users home currency. They can also be allocated against different categories.

In Advanced Mode users simply choose the country they visited and only the rates pertaining to that country are available for selection.

Advanced Mode can be switched on from Company Profile.

If you have complex per diem requirements or require a demonstration of the above functionality  please contact us.

The API allows you to extract data from the WebExpenses system and integrate it with your systems whether that be accounting, CRM or something else.

Get in touch if you’d like more information.

Now with over 100 users split between UK & US, JCB’s challenge was having two different accounting systems, a legacy system in UK and SAP in the US, both needed to interface with WebExpenses.

The multi entity facility easily solved this problem by allowing JCB to have a uniform T&E solution for both offices.

It is anticipated JCB will further expand its use of WebExpenses to some of its European offices over the next year.

However WebExpenses has now decided that Internet connections for most of its users are fast and stable enough to turn this option on by default.

If you like, you can still turn the option off; simply email support and tell us you do not require this option. WebExpenses will still use HTTPS on the login page, but will then switch back to unsecured connection, which could make the service a tiny bit faster. Of course, you should do this only while connected to a network that you fully trust.

The ‘weak link’ in the expenses process had been the ‘time lag’ between users submitting claims via WebExpenses and receiving receipts via post.

Receipt Attachments allowed users to easily upload receipts themselves by scanning them in or using a camera on their mobile phone at the same time as loading their expenses into WebExpenses.

This provided Rockwool with ‘real time visibility’ of expenses and it automated the process of matching receipts to a claim form. No longer were there receipt matching and cross reference issues.

For end users Receipt Attachments ensure their expenses get paid on time; for finance staff it has reduced the administrative burden.

Carbon tracking – In 2010, using WebExpenses you’ll be able to track your carbon footprint for different vehicles as well as trains and planes. This will help you calculate your carbon footprint with up to date carbon and environmental data.

Mileage verification – Introduced at the back end of 2009 and being fully rolled out in 2010, mileage verification uses postcode data to provide precise distance calculations for every business journey. This will deliver immediate cost savings and avoids exaggerated or excessive mileage claims.

Switch languages with the flick of a button – Building on our multi-currency functionality which allows configurations in multiple entities 2010 will see the launch of multi-language for WebExpenses. With a simple drop down box you can change the currency, this is great when you have offices in different countries.

Manage the greyfleet – New laws last year put more responsibility on directors should an employee have an accident while driving. Communicating company rules to employees is essential. WebExpenses will allow point of entry tick boxes when employees register a vehicle ensuring they have read the rules and mitigating the employer from any liability.

This feature is now live and some customers are using it successfully already. Contact us today if you want it.

API – Our will API make it easy to integrate WebExpenses with your existing software. Whether it’s your accounting software, project management software or CRM software WebExpenses will be able to talk to it.

WebExpenses on your Smartphone – In addition to SMS expenses look out for a mobile version of WebExpenses later this year.