Webexpenses has been selected as a finalist for a national award to find the UK’s best customer service standards.
The company, which was launched in 2000, has been chosen to compete in the prestigious final for the Business to Business category of the 2012 UK Customer Experience Awards.
Webexpenses’ was shortlisted thanks to their proud track record when it comes to client satisfaction – over the past five years the company has retained 97 percent of its clients and recorded customer service satisfaction levels of 99 percent.
Head of Customer Support at webexpenses, Gillian McKearney, said “This is great news for us and it’s recognition of the value we have always placed on making the customer experience the best we can.
“It’s something which is in the DNA of webexpenses and it’s the trust and respect we have been able to develop with our clients which has been so critical to our success over the years.”
WebExpenses will compete against the likes of EDF Energy and BT Business at the finals, with each team being asked to make a presentation before a panel of business experts who will decide on the outright winner.
The organisers of the UK Customer Experience Awards say they have received a record number of entrants for this year’s competition which was won in 2011 by Dynamic Parcel Distribution.
WebExpenses was shortlisted based on an entry which outlined the company’s commitment to maintaining high customer service standards. This stated that: “The webexpenses mission is to build enduring business relationships with its customers based on mutual trust and quality of service.
“Customer input is encouraged and dialogue prized because feedback is pivotal in making the solutions successful and ensuring it continues to deliver value.”
The finals will take place at a gala lunch which will be held in London on September 21st 2012.