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Global aviation services company streamlines their expense management

The numbers tell the story for the success of Swissport International – a world-leading supplier of ground and air cargo services.

With a workforce of 68,000, this Switzerland based business annually handles around 4.7 million tonnes of air cargo and operates across 315 airports in 51 different countries.

It’s a truly global operation that requires the best possible standards of administration and organizational efficiency.

This is why the company started to explore ways technology could improve the management and monitoring of employee expenses – moving from a manual to an automated approach.

Fast, simple and secure expense management

By choosing Webexpenses, they have been able to replace their previous paper-based methods with a smooth, fast and simple automated system that reduces processing times.

Implementation of Webexpenses was completed within a three-week period, receiving an overwhelmingly positive response from employees using the new set-up.

Mandy Topping Evans, Swissport International Treasury Manager, said:

The implementation of Webexpenses went really well, everything ran really smoothly. We weren’t sure if the three-week turnaround could be done, but it was and we went live in February. Our teams have embraced the new way to submit and approve claims. We’ve not needed to contact the support team so far, but we do know they are there if we need to.

Webexpenses uses cloud-based management, removing the need for any paper-based processes. A smartphone app is used by claimants to convert paper receipts into digital images.

The range of services provided by Swissport International covers everything from flight operations assistance and check-in services to aircraft loading/unloading and cabin cleaning.

If you’re interested in finding out more about the process of Swissport’s move to Webexpenses, read the full case study.