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APA webinar: Vets4Pets share experiences of switching to webexpenses

Changing your expense management system can be a daunting step to take for a business. So…what’s it actually like?

The recent webexpenses and APA (Accounts Payable Association) webinar provides a fascinating insight into the real-world experiences of Vets4Pets, one of the UK’s leading veterinary healthcare providers.

Jack Harrison, the company’s Finance Shared Services Manager, talked about how the organisation had made the transition from an outdated expense set-up to webexpenses’ automated system.

As a successful and growing organisation operating throughout the UK, it was essential for them to achieve a fast and seamless switchover with minimal organisational disruption.

The topics covered, during this talk with webexpenses’ Tom Price, include:


  • Improvements delivered by automated process
  • Importance of winning user ‘buy-in’
  • Benefits of customisation – ‘making it feel ours’
  • Advantages of a dedicated customer support


You can access the full broadcast here.


Since moving to webexpenses, Vets4Pets has been able to reduce individual processing times for expense claims, down from around 20 minutes to the two minute mark.

They’ve also used the system’s automated alerts and notifications to effectively integrate their company policy into the everyday working cycle – greatly improving policy awareness.

The webinar provides a full overview of the various ways that webexpenses is helping Accounts Payable professionals to save money for their company. Expense specialist Tom Price identifies the five most commonplace causes of expense wastage. These area:


  • Admin inefficiency
  • Tax not reclaimed
  • Ineffective policies
  • Expense fraud
  • Poor management visibility

The session looks at how webexpenses’ real-time technology and automated processes are helping to effectively tackle each and every one of these problem areas.

The webinar is hosted by the APA, which represents the interests of AP professionals; sharing knowledge, support and training throughout the sector.