Swissport is a global aviation company providing airport ground and cargo handling services worldwide. The company is responsible for handling over 265 million passengers and over 4.7 million tonnes of cargo annually. To align with their global presence and demands, Swissport were looking for something to supplement their efficiency that little bit more.
We had a chance to sit down with one of Swissport’s own representatives to gather their thoughts on all things Webexpenses.
What process was being used for the management of expenses before webexpenses?
We had a manual process for submitting expenses, it was a paper form and receipts had to be attached. The approver then has to sign it off. Overall, it was approximately a two week process.
What ultimately made you start to look for an expense solution?
The time it was taking for the whole process. If claims weren’t approved – finance were blamed. It used to take the finance time two and a half weeks a month to work through the expenses.
How was the implementation of Webexpenses?
The implementation of Webexpenses went really well, everything ran smoothly. We weren’t sure if the three week turnaround could be done, but it was and we went live in February. Our teams have embraced the new way to submit and approve claims.
How have you found the customer service support from Webexpenses?
All our users are finding their way round the system really well, we’ve not needed to contact the support team so far, but we do know they are there if we need to.
Which key benefits have webexpenses brought so far?
A smooth system for submitting expenses quicker – the onus is now on claimants. Overall, the feedback from our end users have been really positive.