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Allpress Espresso case study

Allpress Espresso is a coffee roaster and ‘espresso specialist’ business founded by Michael Allpress in New Zealand during the year 1989. They now proudly work with over 1000 independent cafés around the world – with key focus upon Australia, UK, and Japan.

As well as ensuring they’re the best providers of the ‘pick me up’ drink, they also take great care in making sure their employees are well looked after, especially those that have to submit expense claims. Ahead of deciding upon us, they were using a manual and time consuming process for submitting and approving expenses.

We had a chance to talk to a representative from Allpress Espresso about how the process has been so far with webexpenses.

What were the typical challenges you used to face when managing expenses, prior to webexpenses?

Our claimants had a real challenge ensuring they had all their receipts in order to put forward their expense claims. We have multiple offices and cafés across Australia and around the world, for this reason our teams would need to travel in between branches, make out of pocket expenses or use their company credit card. Trying to get expenses approved was also a problem with many approvers being on the road.

What was important to Allpress Espresso when looking for an expenses management provider?

We needed software that was easy to use. We wanted to ensure that the new process could grow as Allpress Espresso does. Customer service was also a key factor for us – we wanted to make sure our employees would receive fantastic support, if and when they needed it.

How did different users take to using webexpenses?

Our team members love that they can take a picture of their receipt in the moment and upload it straight into the webexpenses app to start building their claim. This saves them so much time. It has also reduced the time our finance team spends on the expenses process. Approvers can easily approve or reject claims which leaves them only needing to check and give final sign off before payments are made.

What are the most used features for you and your department?

The webexpenses app is fantastic. Our team members have given us great feedback around webexpenses’ latest claim building functionality. For the finance team, it’s great that they can run reports based on the users, categories and cost centres. Plus, the duplication check is another key area for us.

We’ve really enjoyed working with Allpress Espresso. Being able to further supplement an already thriving culture by helping improving their expenses management system has been a great opportunity!

If you haven’t already tried their coffee, I can personally recommend it… just like how I would shamelessly recommend webexpenses –  an all encompassing expense management solution. Find out for yourself why so many successful companies like Allpress Espresso chose webexpenses as their ideal provider, by requesting a demo today.