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Size: Medium Industry: Non-Profit Applications: SAP

Woolmark case study

Woolmark was founded in Australia in 1937, and has since grown to become a truly global organisation. Woolmark is the world’s leading wool textile marketing organisation and operates across 65 countries delivering high quality services, consultancy and other specialist wool industry support.

“Webexpenses helps to avoid a lot of additional admin work because our representative offices are based in various countries in Europe. The central system eases the job for the European Finance department based in Germany. It also simplifies not only the submission of a claim for each individual employee but also the approval process with the approver sitting in the head office in Australia or in a different office in Europe.”

Gerd von Gradowski, Finance Manager for Europe

Challenges faced with expense management

Woolmark Europe rolled out the webexpenses service to its pan-European sales team in early 2001.

The team is distributed across Europe, from Ireland to Turkey, with expense items incurred in local currency and converted to Euro as the reporting currency.

The finance team is based in the UK and previously rekeyed the expense information from paper claim forms to Excel before entry into SAP financials.

How webexpenses helped

The implementation of webexpenses has been a success; the sales staff appreciate the speed and ease-of-use, the accounting staff find it user-friendly and time-saving, and the project sponsor experienced a problem-free rollout.

Johann Mittermayr, the Sales Manager for Europe, commented:

“It’s a fantastic product, data input is very easy and its much faster than using Excel. My manager approves expense reports within hours, no matter where in the world he is.”

The staff member responsible for processing expense reports in the accounts department commented:

“It’s a lot quicker than the paper based system, and eliminates previous double data entry. Everyone likes it; claimants, approvers and the accounts staff, and the email notification of claim status is good since claimants like the immediate feedback. Everyone got the hang of it quickly.”