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Size: Large Industry: Pharmaceutical Applications: Microsoft Dynamics NAV

Otsuka Pharmaceuticals case study

Otsuka Pharmaceuticals is one of the largest research-based healthcare companies in Japan. Otsuka Pharmaceutical Europe Limited, based in London, was established to market innovative products from Otsuka research in key European markets.

“The sales team has responded very positively and the fact that we are utilising the latest web-based technologies has showed us in a positive light with new employees.

“The benefits to field staff and to the accounts department have been considerable, and our return on investment has exceeded our best case expectation.”

Peter Blott, Finance Manager

Challenges faced with expense management

Peter Blott, finance manager at Otsuka, knew the existing way of handling expenses would not cope as additional products were introduced and additional salespeople recruited.

In addition to reducing the administrative burden in his department, Peter saw introducing an expense claim solution as an opportunity to improve control and ensure efficient recharging of expenses. He commented:

“A field based sales force will always challenge expense processes because they incur a lot of expenditure in this way and traditional controls are difficult when staff are rarely in the office.

“In addition, we recharge certain expense items to co-promotion partners, so it was very important that we receive complete and accurate data in a consistent format.”

How webexpenses helped

A successful implementation was completed and all the stated criteria fulfilled. The interface into our accounting package was very simple to install and use.

Credit card interface

After the implementation was complete, Otsuka introduced Barclaycard to its staff. As a result, they are now reaping the benefits of complete data integrity, from the moment the employee uses the card, through the approval process, to the posting of consolidated expenses data to the appropriate ledgers within Sage. The feedback from users has been very positive.

Conclusion

The implementation has been a complete success and the feedback from users has been very positive.