Raleigh UK

Raleigh UK Image March 2020




From making bicycles from a Nottingham workshop since 1887, Raleigh UK has grown into a company whose current range features the latest in today’s electric bike technology. Despite bringing in technology into their bikes, they were still using a paper-based process for managing their employee expenses. But then they found Webexpenses, as explained by Raleigh UKs Finance Manager, Adam Stubbins who had used the system in a past business.

What process was being used for the management of expenses before webexpenses?

Originally we had just one person within the finance team purely working through expenses. Paper receipts and claims would be posted in from claimants, it was down to our colleague to check the VAT codes and apply the correct ones, as well as get them paid.

There was no process when it came to paying back expense claims, we did as and when but now we have a fortnightly payment run.

Why did Raleigh UK select Webexpenses over any other solution?

I’d used Webexpenses in a previous business - I found it easy to use and it was quick to pick up, so I put it forward to solve our expenses process problems. No other expenses solution was looked into, my experience with Webexpenses was all we needed to take it on for Raleigh UK.

How did you find working with the Webexpenses sales team?

The Webexpenses sales team came to our office - it was great to meet them face-to-face and go through everything we required the system to do. Our Finance Director had a few further queries after the meeting, but they were answered brilliantly and the sales process was a very quick turnaround (the sale was closed in less than 3 weeks).

How was the implementation of Webexpenses?

Our Implementation Consultant, Mark has been amazing with getting our system up and running, making tweaks and running any tests needed. The training he provided to the wider team was fantastic.

How have you found customer service support from Webexpenses?

So far I’ve only had to personally reach out to the support team once, this was via the online chat - the team were great with responding to my query and helping me in that area.

How do you find our ongoing communication to you about Webexpenses?

There’s good in-app messaging coming from Webexpenses - the messages aren't too long but are enough to share you on what’s ‘soon to be released’ or new features that can be shared with our users. It’s just great to know the system is evolving.

Which key benefits have webexpenses brought so far?

All our users are taking really well to the system - for our colleagues on the road, they love the mobile app for claiming their expenses They also like the option of emailing their receipts across to their Webexpenses account if needed. Our casual users of Webexpenses tend to use the web UI for submitting their claims and they’re having no problems with the system at all.

We went live with Webexpenses in December 2019 so we’ve now had a full month of the system being used. Claims have been submitted, approved and paid on our fortnightly pay run and the process is working brilliantly.

We’ll be looking to bring credit cards into the mix in the future.

If you’re interested in finding out more about Webexpenses, feel free to contact us.

Browse Other Case Studies

  • All
  • Area | Americas
  • Area | APAC
  • Area | EMEA
  • Area | Global
  • Consulting & Services
  • Consumer Goods & Entertainment
  • Education
  • Finance & Insurance
  • Food & Hospitality
  • Manufacturing & Equipment
  • Medical & Bioscience
  • Natural Resources & Environment
  • Non-Profit
  • Retail
  • Supply Chain & Logistics
  • Technology & Software
  • Video

Pongo Power

Pongo Power, INC. is a Brooklyn based physical fitness company that provides physical education about anatomy, physiology, and sports science...

Read More


IT service provider and value added reseller Probrand has built its reputation on a track record of helping businesses to...

Read More

TransMedia Dynamics

Media asset management company TransMedia Dynamics are a worldwide organisation, they have offices in the UK, US, Australia and Malaysia.

Read More

Adecco Group

The Adecco Group is the world’s leading provider of HR solutions.

Read More

The Workforce Development Trust

Read More

Healthcare at Home

Healthcare at Home is the UK’s largest provider of home healthcare services with around 1,500 employees and caring for more...

Read More

Gamma Solutions

Read More

Coronation Fund Managers

London-based Coronation Fund Managers is an independent, specialist fund manager founded in 1996 providing sophisticated investment solutions to institutional clients.

Read More

Admiral Insurance

Admiral Insurance are a worldwide organisation, they have branches in Europe, Canada and the USA.

Read More

Swiss Post

In line with its desire to be a highly sustainable company, Swiss Post Solutions Ltd. in the UK made the...

Read More

Coleg Cambria

Read More

Global Action Plan

Global Action Plan is the UK’s leading environmental change charity and, since 1993, has helped businesses, schools and communities reduce...

Read More

Tom James

Read More

Munster Rugby

Founded in 1879, Munster Rugby is one of the most successful and best supported rugby clubs in the world with...

Read More

IOP Publishing

Read More

Pets at Home

Pets at Home is the UK’s leading pet care specialist, providing pet owners with everything they need.

Read More

Scottish Swimming

Scottish Swimming, a national body for the sport, felt it was time to migrate their manual expenses operations towards a...

Read More

Inspirations Paint

The paint supply specialist introduced Webexpenses in 2017 and immediately saw improvements in the managing of their expenses.

Read More


Miele was behind the curve with adopting new systems, this was also the case for our handling of expenses. There...

Read More

Konica Minolta Marketing Services

Read More


The Chartered Institute of Payroll Professionals (CIPP) was established as an official industry body in 1985 when the Institute of...

Read More


Procure4 is a team of supply chain management specialists working across Europe, USA and UAE to deliver cost base reduction...

Read More

White Stuff

Sociable and ethical clothing retailer, White Stuff has stores all over the UK and Europe.

Read More

Merz Pharma UK Ltd

With an expanding product range supported by active research and development, Merz Pharma UK Ltd. has a passion for pushing...

Read More


Woolmark was founded in Australia in 1937, and has since grown to become a truly global organisation.

Read More


As the company’s consultants spend a large part of their time working at customer sites, the expenses process was previously...

Read More

Allpress Espresso

Allpress Espresso is a coffee roaster and ‘espresso specialist’ business founded by Michael Allpress in New Zealand during the year...

Read More

Gift Universe Group

Read More

Nextira One

The company’s sizeable field-based implementation and maintenance support team previously submitted expenses using an excel spreadsheet that was then printed...

Read More

USAlliance Financial

Serving over 90,000 members worldwide, including the employees of American Express, PepsiCo, and IBM, USALLIANCE Financial is a multi-faceted $1+...

Read More