Webexpenses Expense Management FAQs

At Webexpenses, our expense management software has a number of capabilities and features to help you streamline your business expenses. We’ve compiled a list of some of our most frequently asked questions to help you get the best out of your Webexpenses experience.

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What size business can Webexpenses support?

Webexpenses can accommodate small businesses with as little as 3 users, all the way right up to larger organisations with multiple thousands of users, actively claiming each month. You can find out more about how Webexpenses can support your business needs by getting in touch with our expert team. 

Our pricing structure for expense management software allows everyone in your business to have a licence, but you won’t necessarily pay for every employee each month. You can set your subscription based on how many users you expect to process claims each month, then simply pay for additional users when they actively process a claim.

Webexpenses pricing plans can be customised to your business’ specific requirements. Explore our pricing options in further detail to find the right one for you.

Our pricing structure for invoice processing and accounts payable depends on a few factors, including:

  • The expected number of documents scanned per month
  • The number of required users
  • The integration type
  • The number of entities within the business
  • How complex the configuration is

Please get in touch to speak to a consultant about working out a price based on your specific business requirements.

From initial set up and implementation, all the way through to employee training, you can expect the Webexpenses implementation process to take up to 8-10 weeks. This will be dependent on complexities such as business size and which software is being implemented.

The Webexpenses implementation process is where our team configures a system for your business, integrating with your ERP provider, switching on required features and setting up your custom policy.

From initial setup to launching your system, our team will guide you through every step of the implementation process. Once your system has launched, every user can access system training and ongoing technical support.

Webexpenses aims to create a seamless end-to-end process from claimant to payment, including integration to your finance system or ERP. We integrate with global finance and technology providers like Google, NetsuiteSage and Microsoft to ensure that our solution exceeds all of your business needs today and into the future.

To find out if Webexpenses integration is possible with your HR system, credit card provider or technology software, take a look at our full list of integration partners.

Webexpenses offer Expense Cards which is an easy to use solution that’s completely free for all Webexpenses users.  

*Available with GBP accounts. Usage may vary by region.

Webexpenses expense tracking software can automate VAT capture for all types of spend, and uses policy reinforcement to ensure that relevant receipts are present to maximise a business’ VAT reclaim. This can include capturing the fuel portion of a journey for travel and mileage claims, as well as differing rates for claims made in different countries. The reporting suite allows for easy export of such information, including P11D and PSA-related claims.

Yes, Webexpenses can handle multi-currency. Your system will be set up for your default currency, but you can make claims in any currency. Our automated exchange converter makes it easy to capture the correct currency, resulting in an accurate reimbursable amount – and even more time saved for the claimant and accounts team.

Order fulfilment

At Webexpenses, we strive to ensure that our customers have a clear understanding of our order fulfilment processes. As a SaaS provider, our focus is on delivering an exceptional experience with our expense management software. Here’s some detailed information on our delivery, refund, return, and cancellation policies:

Delivery policy

At Webexpenses, we focus on seamless digital delivery and implementation. This includes:

  • The onboarding process: Throughout the onboarding process, our team will work with you to build your Webexpenses system around your business processes. We take care of the initial configuration and connection to your ERP (if required) and support you through validation testing and preparation to launch the solution to your teams. Administrators receive training via our Academy learning platform.
  • Account setup: The customer’s admins are provided access at the start of the project process. Access is enabled for their teams based on the launch date specified by the customer.
  • Software access: You can access Webexpenses via our website or mobile app immediately after your account is set up.

We are committed to ensuring that our customers are satisfied with our service. Credit note requests are provided under the following conditions:

  • Service disruption: In the unlikely event of significant service disruption that affects your ability to use Webexpenses, you may be eligible for a prorated credit note based on the duration of the disruption.
  • Credit note requests: To request a credit note, please contact your account manager with your account details and the reason for your request.

Webexpenses offer the following to ensure customer satisfaction:

  • Service adjustments: If you are not satisfied with a specific aspect of the service, our support team can assist with adjustments and customisations to better fit your needs.
  • Training and support: Comprehensive training and ongoing support are available to help you maximise the benefits of Webexpenses.

We understand that business needs can change, and you may need to cancel your Webexpenses service. This process to do so includes:

  • A notice of cancellation: Please provide notice of your intent to cancel your Webexpenses service by contacting your account manager.
  • Cancellation process: Once your cancellation is confirmed and the form is submitted, our finance team will handle any necessary billing adjustments, and our data team will update our records accordingly.