Customer support has always been at the very heart of what webexpenses does – it’s why the company’s goal is to ‘always exceed expectations’.
It’s a combination of providing the highest standards of customer support, together with our powerful expense management system that has continued to drive the company’s growth.
Over the last 18 months, this has seen us scaling-up from our UK base in Oxfordshire, England to the opening of international offices in Austin, Texas and Sydney, Brisbane.
With the international expansion we wanted to make sure our quality support was able to reach all our clients, wherever in the world they may be.
We are proud to announce that our global office hours have meant we now have a customer service team on hand to answer queries and provide guidance for 24 hours of each working day.
We wanted to make sure we offered a variety of contactable platforms to provide our customers with the element of choice, whether that be emailing, calling or accessing our globalised support hub.
Our global support hub is enriched with all the latest whitepapers, quick guides and training videos to ensure whenever and wherever you are, you have assistance.
Maria Gatt, webexpenses’ business analyst, said:
With our growing international client base we have been working really hard to make sure we deliver the same high level of quality support across all of our channels.
The opening of the offices in Australia and North America has allowed us to provide a much more personalised service, with clients now able to speak to someone in their own time zone and at a time convenient to them.
For our support hub, we felt it was essential to provide one centralised platform that was free to access and covered all the expense management bases in a reassuringly simple, clear and informative way.
As our business continues to grow, our support teams will also grow to accommodate the needs of our clients. And as technology advances, we’ll continue to look at ways to keep enhancing the effectiveness of our support.
Included within the support hub is the full range of webexpenses’ user support materials which cover every aspect of the award-winning system, essential product update information, as well as useful content for effective expense management.
It provides businesses with a wealth of information that’s based on the knowledge and expertise that comes from the experiences of helping organisations throughout the globe to tackle their employee costs.
You can take a look at the webexpenses Support Hub here. Along with links to the resources, you’ll find all the ways it’s possible to contact our support team.