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Healthcare at Home: Healthcare services case study





Healthcare at Home is the UK’s largest provider of home healthcare services with around 1,500 employees and caring for more than 150,000 patients each year. Operating throughout the UK, their wide range of services help to improve patient care and reduce costs.

Challenges faced with expense management

Before Webexpenses we used paper expenses, so people would post their expenses through to their managers for approval. These would then be transferred over to a spreadsheet. It all took a great deal of time and one of the problems we found was having to be reliant on the postal service; sometimes things tended to get lost in the system.

How Webexpenses helped

It’s now a much quicker approval process and has cut down on the need to rely on postage. It’s generally just so much more streamlined now and things will improve as more people start using digital receipt scanning option. It’s online and user-friendly with brilliant tutorials and videos to make it easy to use. The reporting side of things is excellent and, really importantly, there’s a dedicated support team.

We’ve found Webexpenses to be a really straightforward and effective solution!

Denise Pudner, Payroll Manager at Healthcare at Home