Uzin Utz UK Ltd

Uzin case study 2

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Uzin Utz Group, founded in 1911, has evolved from a regional adhesives manufacturer to a world-leading global supplier of flooring technology products.

Uzin Utz UK Ltd is a UK brand that provides solutions to relay, renovate and preserve floor coverings. They are a leader in the development and manufacturing of machinery and tools for flooring.

The company has a commitment to innovation - both internally and externally. They are always searching for ways to streamline and improve their administrative processes, including expenses processes, explained Uzin Utz UK Financial Controller, Sonny Dhariwal:

What process was being used for the management of expenses before Webexpenses?

The process was very manual with spreadsheets being used and paper receipts needing to be attached. Some expense claims were even completed by hand - if you couldn’t read the handwriting, it was a nightmare!

What ultimately made you start to look for an expense solution?

The whole expenses process was very difficult to monitor. The majority of our colleagues putting expenses through was our sales team, they would be working remotely and having to post them in with an additional cost to them of having to cover the postage.

There was also only myself and my colleague working in finance at the time, we needed to ensure our time was used in the right areas of our finance function.

Why did Uzin Utz UK Ltd select Webexpenses over any other solution?

Along with Webexpenses we tested out some other expense systems like Concur, but they had flaws such as a ‘one size fits all’ approach that didn’t work for Uzin Utz UK Ltd. Webexpenses were able to cater for every single we need - the system was customised to our exact specifications.

How did you find working with the Webexpenses sales team?

Our sales consultant Phoebe was great to work with. We explained everything we required and could see when we saw a demo of the system, this was an investment we needed to make.

How have you found the full process of Webexpenses from the implementation stage through to going live with the system?

The implementation of the system was fantastic, our implementation consultant Jennifer was a dream to work with and her great attitude of ‘nothing could not be done’ was perfect. Jennifer put a massive effort into ensuring we had exactly what we wanted from the system.

How much time has been saved so far for your finance team when managing expenses through Webexpenses?

Uzin Utz UK Ltd has been using Webexpenses since August 2018 and we’re saving at least 8 hours per month on the finance side with managing the expenses.

Our sales team, who is the majority of our claimants, can do their expenses so much quicker than before. Admittedly, not all of them are tech savvy but their time has been saved so much and they now get their claims in by the deadlines.

How have you found Webexpenses' customer service and overall support throughout the project?

The customer service has been great, I know that quite a few claimants have used them when a password has been inputted incorrectly but these tickets get resolved very quickly. The new mobile pairing feature will be perfect for our sales team, they’ll have no excuses to not be able to access their account whether on the road, or at their desktop.

How do you find our ongoing communications to you about Webexpenses?

The communications that pop-up within the system are great. Having the messages right there, I have the urgency to read and engage with it about the latest system updates or new features - it’s too easy to ignore emails.

What key benefits has Webexpenses provided to Uzin Utz UK Ltd.?

Webexpenses has improved our finance team’s efficiency. The system is fantastic for being able to pull all the information together needed for reporting, and having an audit trail is a massive benefit.

Overall, Webexpenses has brought accuracy and organisation to the business. Paper is no longer needed in any area of expenses, the move to the digital system has been perfect for us and I couldn’t imagine having to go back to a manual process like we used to do.

 

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