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Why webexpenses was leader of the pack for UK’s top pet care provider

Choosing an expense management provider was a tough business decision to make for Pets at Home.

And the story of how they chose to get their paws on webexpenses and the benefits this has delivered to the company is told in our latest case study.

With 450 stores across the UK and more than 9,000 employees, Pets at Home is the UK’s leading pet provider - the best friend for anyone looking to pamper their pooch or kitty.

But this continued success created a challenge - how do you keep control of employee expenses within such a large and growing organisation?

Their paper-based system was struggling to cope and causing inefficiencies - lengthy processing times and increasing user frustrations.

Stuart Livingstone, Operations Director, said:

The biggest challenge was speed. It was taking an inordinate amount of time from the moment a colleague incurred an expense to actually getting credited for that. Now, it’s just really intuitive and straightforward. It’s easy to identify what needs approving, to add notes if you reject and it literally is just a few clicks.

The benefits highlighted by Pets at Home include:

  • Faster processing times
  • Simple and user-friendly system
  • Convenience of expenses app
  • Policy monitoring and alerts
  • Fast and seamless implementation

Webexpenses is a cloud-based solution which removes the need for any manual or paper-based admin processes. An expenses app is used to instantly convert paper receipts into a digital format.

Pets at Home was founded in 1991. A large part of the company’s success is based on employing people who are passionate about pet care - 93 percent of employees are animal owners themselves.

Check out the full pets at home case study to hear the real-world experiences of Pets at Home and how webexpenses helped to tame their expense management problems.