Why customer support is critical for great business services
It doesn’t matter how fast a Formula 1 car can be driven if it takes 20 minutes for the pit crew to change its tyres.
The same is true for business services - the real test of a software system is how well it handles any changes or fixes.
It’s the reason webexpenses has always been passionate about the need to provide the very best level of customer support.
It’s an attitude summed up by the company’s commitment to ‘always exceed expectations’; an ethos which helped scoop top spot in the UK Customer Satisfaction Awards.
And the vital role of meeting the needs of customers and clients is being celebrated this week by the Institute of Customer Services.
They have organised National Customer Services Week, which runs from October 3rd to 7th, to raise awareness throughout the business community.
Paolo Valteroni, webexpenses’ Head of Customer Services said:
“I don’t think the importance of great customer service can be emphasised enough and especially when it comes to Software as a Service (SaaS) applications.
“The role of my team is to give every one of our clients and users the confidence that fast, friendly and expert help is always on hand.”
Each webexpenses client has full and easy access to a support hub where they can find a wide range of guides, training videos and resources; from the hub they can also get in direct contact with a member of the customer services team.
Webexpenses provides a smarter way to manage your employee expenses. Find out more here.