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Arrow Business Communications





Arrow Business Communications have offices across the UK, Managing expenses efficiently is important to them with many approving managers working in different locations to their claimants.

Paul Gibbons, Finance Director at Arrow Business Communications tells us why Webexpenses was their chosen expense system provider and the features they are looking forward to using.

What were the typical challenges Arrow Business Communications used to face when managing expenses?

As a company with several offices, with approving managers in different offices than their staff and home workers, managing the paper flow for approvals and payment was increasingly difficult and admin heavy. Arrow is a highly acquisitive company so the issue was becoming more acute as more companies and staff were added.

What was important to you and your team when looking for an expense management provider?

We were looking for a total expense solution, that would meet all our following needs, these included:

  • Ability to capture receipts using mobile devices
  • Full integration between the mobile app and desktop application
  • Better management of mileage
  • Exception reporting for managers to highlight expenditure outside of policy
  • A reporting functionality to highlight areas of spend, enabling us to bear down on excessive expenditure.

Why was Webexpenses chosen as your new expense provider?

We evaluated a few expense management suppliers and Webexpenses provided the most complete solution. In addition, the pricing model provided the flexibility required as the number of expenses claims in any given month can vary – we did not want to pay for capacity we did not need.

Which key features within Webexpenses are most important to you?

The ability to capture receipts on mobile devices as well as highlighting of exceptions for managers, without limiting the ability for those claims to be approved.