Skip to content
Marshalls plc logo
Marshalls Goldman Sachs stone

Locations:

Applications:

Industries:

 

Marshalls plc, the UK’s leading manufacturer of stone and concrete hard landscaping products, has been helping to create beautiful and practical outdoor spaces for the past 120 years. As a FTSE 250 company, they have set the benchmark for the quality of products and the standard of customer service. With 2,500 employees, Marshalls process around 150 claims each month.

Nick Haigh, Director of Financial Process & Transactions, tells us how rolling out Webexpenses whilst the team was working remotely has improved their expense process.

What were the main challenges of your old process for expenses?

We had a paper expense process, which required either a wet signature or email approval. Our main challenges were the speed of the process end to end, a lack of visibility of the claim after submission, and no reporting capabilities.

How has Webexpenses solved these problems?

With Webexpenses, the claimant has full visibility of the whole process, and we have also been able to make a marked improvement in the time to pay back claims.

You implemented Webexpenses during the COVID-19 lockdown, why did you decide this was the right time for Marshalls?

Given that our teams were working remotely, there was an immediate requirement to have a process that was fit for purpose. Having a digital process has reduced the number of queries the finance team receives because of the increased visibility claimants have. It also provides finance with an electronic repository of all the claims.

How important was the implementation of Webexpenses in helping the business recover after COVID?

It was really important because it has allowed us to have an offering that can flex to the business demand.

Do you have any feedback on the project, sales, or selection process?

The project/sales process matched the system for quality. We chose Webexpenses because it offered the best option, both from a user, back-office and IT point of view.

What advice would you give to other businesses that struggle with a manual expense process?

Don’t hesitate to switch to automated, digital expenses, the process to implement was straightforward and Webexpenses has become BAU within a couple of weeks.

Browse Other Case Studies

All
  • All
  • Area | Americas
  • Area | APAC
  • Area | EMEA
  • Area | Global
  • Consulting & Services
  • Consumer Goods & Entertainment
  • Education
  • Finance & Insurance
  • Food & Hospitality
  • Manufacturing & Equipment
  • Medical & Bioscience
  • Natural Resources & Environment
  • Non-Profit
  • Retail
  • Supply Chain & Logistics
  • Technology & Software
  • telecommunication
  • Video
VoCoVo logo

VoCoVo

Locations: Applications: Industries: As a global provider of team communications, VoCoVo knows all about how technology drives efficiency. Combining innovative…

Read More

Pets at Home

Pets at Home is the UK’s leading pet care specialist, providing pet owners with everything they need.

Read More

Merz Pharma UK Ltd

With an expanding product range supported by active research and development, Merz Pharma UK Ltd. has a passion for pushing...

Read More

IOP Publishing

Locations: Applications: Industries: IOP is a global leader in providing publishing opportunities for scientific research and studies, stretching across the…

Read More

The Workforce Development Trust

Locations: Applications: Industries: What was the process for managing expenses before Webexpenses? Our old process for expenses was very admin…

Read More

Munster Rugby

Founded in 1879, Munster Rugby is one of the most successful and best supported rugby clubs in the world with...

Read More

Allpress Espresso

Allpress Espresso is a coffee roaster and ‘espresso specialist’ business founded by Michael Allpress in New Zealand during the year...

Read More

Museum of London

The Museum of London, which tells the story of London from 450,000 BC to the present day, has recently adopted...

Read More

VTCT

VTCT are a Government-approved awarding organisation, with a focus on the advancement of education.

Read More

Admiral Insurance

Admiral Insurance are a worldwide organisation, they have branches in Europe, Canada and the USA.

Read More

Raleigh UK

Prior to using Webexpenses, Raleigh UK were using a manual process for managing their expenses process.

Read More
City Beach Logo

City Beach

In line with its desire to be a highly sustainable company, Swiss Post Solutions Ltd. in the UK made the...

Read More

Alzheimer’s Research UK

Prior to using Webexpenses, Alzheimer’s Research UK were using a highly manual process that wasn’t able to keep up with...

Read More

Woolmark

Woolmark was founded in Australia in 1937, and has since grown to become a truly global organisation.

Read More

Underground Coffee Roasters

New Zealand based coffee company, Underground Coffee Roasters provide cafés, shops and barista training – they have a passion for...

Read More

White Stuff

Sociable and ethical clothing retailer, White Stuff has stores all over the UK and Europe.

Read More

USAlliance Financial

Serving over 90,000 members worldwide, including the employees of American Express, PepsiCo, and IBM, USALLIANCE Financial is a multi-faceted $1+...

Read More

GapConsulting

As the company’s consultants spend a large part of their time working at customer sites, the expenses process was previously...

Read More

Miele

Miele was behind the curve with adopting new systems, this was also the case for our handling of expenses. There...

Read More

Global Action Plan

Global Action Plan is the UK’s leading environmental change charity and, since 1993, has helped businesses, schools and communities reduce...

Read More

Uzin Utz UK Ltd

Prior to using Webexpenses, Uzin Utz UK Ltd were using a manual process for managing their expenses process.

Read More

Probrand

IT service provider and value added reseller Probrand has built its reputation on a track record of helping businesses to...

Read More

Swiss Post

In line with its desire to be a highly sustainable company, Swiss Post Solutions Ltd. in the UK made the...

Read More

Mountain Warehouse

Webexpenses explores the main expense-related issues the business was having prior to using Webexpenses for their expense management solution, with...

Read More

Konica Minolta Marketing Services

Locations: Applications: Industries: Konica Minolta Marketing Services (KMMS) is the product of three highly successful businesses: Charterhouse, Ergo, and Indicia….

Read More

Nextira One

The company’s sizeable field-based implementation and maintenance support team previously submitted expenses using an excel spreadsheet that was then printed...

Read More

SHE Software

Locations: Applications: Industries: When SHE Software’s finance team found they had one less member available, they decided to review their…

Read More

Coronation Fund Managers

London-based Coronation Fund Managers is an independent, specialist fund manager founded in 1996 providing sophisticated investment solutions to institutional clients.

Read More

Ryanair

Ryanair Holdings wanted an expenses solution that could improve the entire process when managing expenses - they chose Webexpenses.

Read More

Inspirations Paint

The paint supply specialist introduced Webexpenses in 2017 and immediately saw improvements in the managing of their expenses.

Read More