Free ebook

The hidden cost of every customer order

Your customers send orders as PDFs, spreadsheets and emails, and someone on your team retypes every one into your ERP. This guide shows what that really costs a UK B2B business, and how to stop paying it.

Inside, you'll learn:

How to work out what one manual order costs you
What a 1% error rate adds up to, and where your team’s time goes
How to build a business case finance, operations and sales will all sign, plus a 12-question readiness checklist

15 pages · 12-minute read · UK edition

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What's inside

Put a number on the gap between the inbox and the ERP

01The direct cost: more than a salary
Work out your cost per customer order, with a worked example you can rerun with your own numbers.
02The inaccuracy tax
What a 1% error rate costs in credit notes, re-deliveries and customer patience.
03The anatomy of an order
The same order handled by hand and on the FinOps platform, side by side.
04Building the business case
A four-step plan, what each team gets out of it, and a 12-question readiness checklist.

Written for the people who sign it off and the people who make it work

For the decision-maker

CFO, Finance Director, Operations Director

The cost of manual order entry in pounds, the knock-on cost of errors, and a business case framed for finance, operations, sales and IT.

For the team doing the work

Sales admin, customer service and finance teams

A simple way to time and cost your own orders, what to look for when you compare options, and a checklist to work through together.

£39k

a year to retype 500 orders a month by hand

commonly cited error rate for manual data entry

44 hrs

a week lost by finance teams to fixing discrepancies (Unit4)

“The Platform has delivered significant efficiencies, management and control for our finance and operation teams. The Platform’s workflow is extremely flexible and we have configured it to suit our unique business needs and processes.”

Reiner Low, CFO, Storage King Australia & New Zealand